Running a restaurant is like juggling 30 different objects that are constantly shifting and changing in mid-air — at the speed of light. They are showing no signs of slowing down and it’s up to the restaurant owner to keep up or watch it all come crashing down. Fortunately, every restaurant owner has a trusted friend that can take over much of the juggling: technology. From point-of-sale (POS) systems, to customer relationship management (CRM) systems and cloud-based workforce management solutions, restaurant owners have a toolbox of tricks and tools to help keep each priority in line.
POS systems can automate many tasks, including splitting checks, processing payments, searching for menu items, tracking server performance, processing orders, tracking trends in sales and training new employees. A few companies offering POS systems include Shopify, Breadcrumb, Square and Toast. Finance Magnate has estimated that by 2025, 75% of all transactions will be cashless. For restaurants, adjusting to this change will require having a mobile POS system or a POS scanner to process mobile payments.
It used to be that restaurant owners recognized the regulars by name and had their favorite orders memorized. Today, in the era of national restaurant chains and rapid innovations in tech, it’s impossible and unnecessary to have every name and face committed to memory. CRM systems will help guests feel welcome even if it’s their first visit. If guests share a dining profile with the restaurant, they will automatically be seated in their preferred spot and hosts and waiters will know that the occasion is an anniversary and that one of the guests is allergic to peanuts.
Cloud-Based Workforce Management
It has been estimated that restaurant workforce management solutions can help reduce labor costs by 4% to 5%. Fully-integrated workforce management solutions can help restaurant managers schedule employees, handle payroll, optimize labor utilization and automate many other management tasks without the need for multiple programs or devices. The benefits of these features include optimizing the labor-to-cost ratio, minimizing overhead costs and increasing profitability.
Opening a restaurant can seem daunting, but with the help of technology, restaurant owners can feel better prepared to juggle daily responsibilities and respond to changes.